I. General provisions

1. These Regulations define the general conditions and method of providing Services electronically and selling via the Online Store www.lublub.shop. The store is run by FUNDACJA DWOJU ENTREPRENEURSHIP “TWÓJ STARTUP” based in Warsaw, at ul. Żurawia 6/12 room. 766, 00-503 Warsaw, registered by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 12th Commercial Division of the National Court Register, KRS 0000442857, NIP 5213641211, REGON 146433467, hereinafter referred to as the Seller.
2. Contact with the Seller takes place via:
   1. Contact with the Seller takes place via:
   2. by phone: +48 503942321;
   3. chat available on the store website.
3. These Regulations are continuously available on the website www.lublub.shop, in a way that makes it possible to obtain, reproduce and record their content by printing or saving on a medium at any time.
4. The Seller informs that the use of Services provided electronically may involve a risk for each Internet user, consisting in the possibility of introducing malicious software into the Customer’s IT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.

II. Definitions

the terms used in the Regulations mean:

1. Working days – these are days from Monday to Friday, excluding public holidays;
2. Customer – a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order in the Online Store or uses other Services available in the Online Store. Online Store;
3. Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
4. Consumer – Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code;
5. Entrepreneur – Customer who is an entrepreneur within the meaning of Art. 43[1] of the Civil Code;
6. Regulations – this document;
7. Goods – a product presented in the Online Store, the description of which is available for each of the presented products;
8. Sales Agreement – Goods sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer;
9. Services – services provided by the Seller to Customers electronically within the meaning of the provisions of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
10. Consumer Rights Act – Act of May 30, 2014 on consumer rights (Journal of Laws 2014, No. 827);
11. Act on the provision of electronic services – Act of July 18, 2002. on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
12. Order – the Customer’s declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Goods.

III. Rules for using the Online Store

1. Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
   1. computer or mobile device with Internet access,
   2. access to e-mail,
   3. Microsoft Edge web browser version 42.x or newer, Firefox version 48.0 or newer, Chrome version 50 or newer, Opera version 50 or newer, Safari version 10.x. or newer,
   4. enabling Cookies and Javascript in the web browser.
2. Using the Online Store means any activity of the Customer that leads to him becoming familiar with the content contained in the Store.
3. The customer is obliged in particular to:
   1. not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
   2. use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,
   3. not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam),
   4. use the Online Store in a way that is not inconvenient for other Customers and the Seller,
   5. use all content posted in the Online Store only for your own personal use,
   6. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

IV. Services

1. The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
2. The Customer can contact the Seller via chat available on the Store’s website. The contract for the provision of the Service consisting in providing an interactive chat enabling Customers to contact the Seller is concluded for a fixed period of time and is terminated when the Customer closes the chat window or leaves the Online Store website.
3. The Seller has the right to organize occasional competitions and promotions, the terms of which will each time be provided on the Store’s website. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion provide otherwise.
4. If the Customer violates the provisions of these Regulations, the Seller, after an ineffective request to stop or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

V. Procedure for concluding the Sales Agreement

1. Information about the Goods provided on the Store’s website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of Art. 71 of the Civil Code.
2. All Goods available in the Online Store are brand new and have been legally introduced to the Polish market.
3. The condition for placing an Order is to have an active e-mail account.
4. If an Order is placed via the Order form available on the Online Store’s website, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods that are the subject of the Order. An offer submitted in electronic form is binding on the Customer if the Seller sends confirmation of acceptance of the Order to the e-mail address provided by the Customer, which constitutes the Seller’s declaration of acceptance of the Customer’s offer and upon its receipt by the Customer, a Sales Agreement is concluded.
5. Placing an Order in the Online Store by sending an e-mail takes place on the Business Days and hours indicated on the Online Store’s website. For this purpose, the Client should:
   1. provide in the content of the electronic message sent to the Seller the name of the Goods from among the Goods available on the Store’s website and its quantity,
   2. indicate the delivery method and payment method from among the delivery and payment methods provided on the Store’s website
   3. provide the data needed to complete the Order, in particular: name and surname, place of residence and e-mail address.
6. Information on the total value of the Order referred to in the point above is provided each time by the Seller by sending an e-mail with information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered Goods, and at that moment the Agreement is concluded.
7. In the case of a Customer who is a Consumer, the Seller each time after placing an Order via e-mail sends the Customer confirmation of the terms of the placed Order.
8. The contract is concluded when the Customer who is a Consumer sends (in response to the confirmation of the terms of the Order sent by the Seller) an electronic message to the Seller’s e-mail address, in which the Customer: accepts the content of the sent Order and consents to its implementation and accepts the content of the Regulations and confirms reading the instructions on withdrawal from the Agreement.
9. The sales contract is concluded in Polish or English, with content consistent with the Regulations.

VI. Delivery

1. Delivery of Goods is limited to the territory of the European Union and Great Britain and is carried out to the address indicated by the Customer when placing the Order.
2. The goods are delivered via a courier company.
3. On the Store’s website, in the description of the Goods, the Seller informs the Customer about the number of Business Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
4. The delivery and execution time of the Order is counted in Business Days in accordance with point. VII point. 2.
5. The Seller provides the Customer with proof of purchase.
6. If different implementation periods are provided for the Goods covered by the Order, the longest period among those provided applies for the entire Order.

VII. Prices and payment methods

1. The prices of the Goods are given in Polish zlotys or British pounds according to the Customer’s choice and include all components, including VAT, customs duties and other fees.
2. The customer can choose the following payment methods:
   1. bank transfer to the Seller’s bank account (in this case, the execution of the Order will begin after the Seller sends the confirmation of acceptance of the Order to the Customer, and the shipment will be made immediately after the funds are transferred to the Seller’s bank account and the Order is completed);
   2. electronic payment (in this case, the execution of the Order will begin after the Seller sends the Customer confirmation of acceptance of the Order and after the Seller receives information from the settlement agent’s system about the payment made by the Customer, and the shipment will be made immediately after completing the Order).
3. On the Store’s website, the Seller informs the Customer about the date by which he is obliged to make payment for the Order. If the Customer fails to pay within the period referred to in the previous sentence, the Seller, after an ineffective request for payment and setting an appropriate deadline, may withdraw from the Agreement pursuant to Art. 491 of the Civil Code.

VIII. The right to withdraw from the Agreement

1. The Customer may withdraw from the Agreement without giving a reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is enough to send a declaration before its expiry.
2. The Customer may formulate the declaration himself or use the declaration template provided by the Seller on the Store’s website.
3. The 14-day period is counted from the date on which the Goods were delivered or, in the case of a Service Agreement, from the date of its conclusion.
4. Upon receipt of the declaration of withdrawal from the Agreement by the Consumer, the Seller will send confirmation of receipt of the declaration of withdrawal from the Contract to the Consumer’s e-mail address.
5. The right to withdraw from the Agreement by the Consumer is excluded in the case of:
   1. provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the Agreement;
   2. an Agreement in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement;
   3. Agreements in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer’s specifications or serving to meet his individual needs;
   4. Contracts in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;
   5. An agreement in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
   6. Contracts in which the subject of the provision are products which, after delivery, due to their nature, are inseparably connected with other things;
   7. Agreements in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
   8. Agreement in which the Consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the Consumer, or provides Goods other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the Agreement in relation to additional services or Goods;
   9. Contracts in which the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; delivery of newspapers, periodicals or magazines, with the exception of the Subscription Agreement;
   10. Agreement concluded by public auction;
   11. Contracts for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
   12. Agreements for the supply of digital content that are not recorded on a tangible medium, if the performance of the service began with the Consumer’s express consent before the deadline for withdrawal from the Agreement expires and after the Seller informs him about the loss of the right to withdraw from the Agreement.
6. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller’s address.
7. The Seller will immediately, but no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Agreement, refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer agrees to a different method of return, and this method will not involve any costs for the Consumer. The Seller may withhold the refund of payments received from the Customer until he receives the item back or the Customer provides proof of sending it back, depending on which event occurs first, unless the Seller has offered to collect the item from the Customer himself.
8. If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for additional costs incurred.
9. The consumer only bears the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

IX. Complaints regarding Goods under warranty

1. The Seller undertakes to deliver the Goods without defects.
2. The Seller is liable to the Customer who is a Consumer under the warranty for defects under the terms specified in Art. 556 – 576 of the Civil Code. In relation to Customers who are Entrepreneurs, the warranty is excluded.
3. Complaints resulting from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the following address: FUNDACJA ROZWOJU PRZEDSIĘBIORCZOŚCI “TWÓJ STARTUP”, ul. Mostowa 18, 38-130 Frysztak, to the e-mail address: contact@lublub.shop, telephone number +44 07880357156.
4. In order to consider the complaint, the Customer should send or deliver the complained Goods, if possible, attaching proof of purchase to them. The goods should be delivered or sent to the address indicated in point. 3.
5. The Seller undertakes to consider each complaint within 14 days.
6. If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer.

X. Complaints regarding the provision of electronic services

1. The Customer may submit complaints to the Seller in connection with the operation of the Store and the use of the Services. Complaints may be submitted in writing to the following address: FUNDACJA ROZWOJU ENTREPRENEURSHIP “TWÓJ STARTUP”, ul. Mostowa 18, 38-130 Frysztak, to the e-mail address: contact@lublub.shop, telephone number +44 07880357156.
2. In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
3. The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered. If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

XI. Guarantees

1. The goods may have a manufacturer’s warranty.
2. In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is always presented in the description of the Goods on the Store’s website.

XII. Out-of-court methods of resolving complaints and pursuing claims

1. The Customer who is a Consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
   1. is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement;
   2. is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller;
   3. may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl;
   4. submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

XIII. Personal data protection

The personal data provided by the Customers is collected and processed by the Seller in accordance with applicable law and the Privacy Policy, available on the Store’s website.

XIV. Final Provisions

1. All rights to the Online Store, including economic copyrights, intellectual property rights to its name, internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and they may be used only in the manner specified and in accordance with Regulations.
2. The provisions relating to the Consumer contained in these Regulations regarding withdrawal from the contract and complaints apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional nature for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity. Provisions on out-of-court methods of resolving complaints and pursuing claims do not apply.
3. The settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
4. The settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller’s registered office.
5. In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply.
6. Each Customer will be informed about any changes to these Regulations via information on the main page of the Online Store, containing a summary of the changes and the date of their entry into force. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement.